Our Guarantees

60-Day Money Back Guarantee

If for any reason you are not satisfied with your service within the first sixty (60) days of your account activation, we will refund you 100% of your charges. Excluded charges would be overages, domain registration fees, and SSL certificate fees as these are non-refundable.

99.9% Uptime Guarantee

We have a service level agreement (SLA) in place that sets a guaranteed monthly uptime target of 99.9%. Our uptime SLA states that if we do not meet that target, we will compensate you based on the chart below.

Uptime Percentage Credit Received
99% - 95% 10% of Monthly Fee
94% - 90% 25% of Monthly Fee
89% and below 100% of Monthly Fee

It is very rare for us to fall below our 99.9% uptime guarantee. However, just in case, rest assured that we promise to fulfill our agreement should anything happen. Our SLA does not cover downtime related to scheduled maintenance, software updates, and security updates.

In order to receive your credit, you must open up a support ticket by visiting our Support Center and sending it to our Billing Department. We apply credit to your proceeding month's invoice for the confirmed downtime.

24/7 Technical Support

We guarantee that our Support Center will remain available to you 24 hours a day, 7 days a week. Our absolutely guarantee is that you will receive a response to any trouble ticket within twenty-hours of receiving it. However, our usual response time average is less than one hour.