Knowledgebase
Support / Knowledgebase / Pre-Sales
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Articles
Are there any hidden costs or setup fees?
Absolutely NOT! Our web hosting and reseller hosting plans have no hidden costs and setup fees associated with them.
Views: 15
Can I order even though I am not in the US or Canada?
Yes, you can still order with us. We can host all international domain names and we also accept many forms of payment.
Views: 10
Can I password protect directories?
Yes you can password protect directory's within cPanel.
Views: 11
Can I setup my own cron jobs?
Yes, you may setup your own cron jobs from within the Cron Jobs button within cPanel.
Views: 10
Can I upgrade my plan at anytime and how does it work?
Upgrading hosting accounts with us is very simple. Login to our Client Area and once logged in go to "My Hosting Packages" and click on the "View Details" button for the account you wish to upgrade. Once in the details section there will be a...
Views: 12
Can I use hosting for Warez, Appz, Serials, or other illegal material?
Absolutely NOT! If we find them in your directory or links to them, your entire account will be subject to termination.
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Can you move my site over from previous host?
We do offer site transfer services free of charge, however you previous host must be using cPanel/WHM in order for the process to work successfully. Also, there is no guarantee that all files will be intact or that the transfer will work. If you...
Views: 15
Do you allow adult-themed websites?
Yes, we allow legal adult web sites. They must be legal in the United States and Canada.
Views: 11
Do you allow IRC or eggdrop bots?
No, IRC and eggdrops are not allowed on our server and will get your account terminated without refund.
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Do you allow the uploading of Legal MP3's?
Yes, so long as the material is not illegal or copyrighted.
Views: 13
Do you allow website to advertise commercially?
Yes, we allow sites to have commercial advertisements.
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Do you currently support PHP, MySQL and/or Perl?
Yes, all of our servers fully support PHP, MySQL and Perl.
Views: 14
Do you make daily and weekly backups?
Yes, we make both daily and weekly backups of each account on all servers.
*Note: We strongly suggest that you keep a personal backup of your website in case of trouble. Our backups are for catastrophic server events. We do not restore...
Views: 13
Do you offer a money back guarantee?
All of our shared and reseller hosting plans come with an unconditional guarantee. If you are not satisfied with our service for any reason, submit a cancellation request within 60 days and get a refund.
*Note: Accounts that were suspended or...
Views: 13
Do you offer domain registration services?
Yes we do, you can register a domain name with us for only $12.95/per year.
Views: 10
Do you offer Fantastico?
Yes, fantastico is enabled on all accounts by default.
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Do you offer phone support?
No, at this time we only offer phone support for all pre-sales questions. We perfer that all support questions be sent to us via our ticket system. Here are some reasons why the ticket system is more efficient:
It will provide us a trail of...
Views: 14
Do you offer RVSkin?
Yes, RVSkin is enabled on all accounts. If you wish to use default cPanel skin, please e-mail our Support Department with your request.
Views: 11
Do you offer Telnet or Shell access?
Yes, however we only offer SSH access to qualified clients with good reason to use it.
Views: 9
Do you offer Windows-Based hosting?
Unfortunately we do not offer Windows-based hosting services at this time, we only support Linux-based hosting.
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Do your servers support Server Side Includes (SSI)?
Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension.
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How long will it take for my account to be active?
Your web hosting account will be activated immediately upon receiving your payment, and we will automatically confirm your web hosting account activation with the details via e-mail within minutes. No more waiting 24 to 48 hours for setup!
...
Views: 12
How much is extra space and bandwidth?
If you require additional disk space and/or bandwidth, you will need to upgrade your package to the next higher plan.
Views: 10
I have seen cheaper webhosting, why should I choose you?
Don't be fooled by other web hosting companies claiming to give you quality features for a few dollars a month. What they may be doing is putting you on low quality Linux servers with thousands of other clients utilizing a tremendous amount of...
Views: 10
Is tax currently included in your prices?
Yes, tax is already included in all of our prices.
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What control panel do you use and do you provide a demo?
All of our web hosting packages come equipped with cPanel, one of the most popular control panel in the industry giving you the power to manage all features that come with your account from an easy to understand yet powerful control panel, comes...
Views: 10
What currency are your prices/fees in?
All of our prices/fees are in USD (American Dollars).
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What domain extensions do you support?
We support all domain name extensions from around the world, over 250 including the new .biz!
Views: 9
What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, American Express, and Paypal. Sorry, but we do not accept Check or Money orders at this time.
Views: 11
What software runs on your servers?
We run the latest stable version of CentOS with the latest stable build of Apache, PHP, mySQL, and cPanel. We also have a large collection of Perl modules already installed for your use (Such as ImageMagick).
Operating System: CentOS 4.x...
Views: 9
What type of databases do you offer?
We offer both MySQL databases and PostgreSQL databases to our clients.
Views: 9
What type of Technical Support do you provide?
We provide our web hosting and reseller hosting customers with 24x7x365 Technical Support via our Support Center. We also have Live Chat available for more real-time results if it is an emergency and let us not forget our Community Forums that is...
Views: 12
Where is your Terms of Service (TOS) located?
You may view and read through our Terms of Service by clicking on the link below:http://www.allurehost.com/legal/terms.html
Views: 11
Why don't you offer unlimited bandwidth?
The truth behind unlimited bandwidth is that there is not such thing. The hosting company offering you such a resource is counting on the fact that you will never use the resources. If you are planning on using a good amount of bandwidth, they...
Views: 13
Will my information be shared or resold?
Absolutely NOT, AllureHost will never break our privacy policy and give out any information about our clients to any company.
Views: 10
Will you place advertisements on my website?
No, we will NEVER place any advertisements on your website.
Views: 11