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AllureHost News
Scheduled Maintenance – 03/01/2010
Posted on 02/28/2010
Maintenance Date: 03/01/2010
Start Time: 1:00 AM CST
End Time: 3:00 AM CST
Duration: 2 hours
AllureHost host1 server will be undergoing scheduled maintenance on its RAID array to address some inconsistencies we have found with the controller. On March 1st, we will begin working on the server around 1:00 AM CST and finishing up the work around 3:00 AM CST. This maintenance will require that services remain offline for approximately 2 hours. Our technicians will be working hard to ensure that services will be brought back online as quickly as possible. If you have any questions or concerns please do not hesitate to contact us.
AllureHost is now using Softaculous!
Posted on 02/07/2010
It’s been quite a while since we have posted some additional news in our blog, but we felt it was a good time to let all of you know that AllureHost is still continuing to offer all of you the best Web Hosting experience available. What this means for you is that we will continue to bring in better hardware, innovative software, and quality customer/technical support. Over the past few days we have had a growing concern about the stability and security that Softaculous has offered us. With its lack of updates we have made the decision to drop the software installer and we will be transitioning to Softaculous.
Softaculous is a new one-click software installer that supports over 120 software installations like blogs, forums, billing software, etc. Softaculous offers tremendous update frequency along with a continuously growing list of supported software. You can learn more information by visiting our Softaculous page. We ask that all of our clients please use the Softaculous addon to handle all of their script installations going forward. You also have the ability to migrate and sync your Softaculous installed scripts by click on the “Sync” icon in the upper right hand corner of Softaculous. If you need help doing this please feel free to contact us by submitting a support ticket or emailing support@allurehost.com.
We thank you for your support in choosing AllureHost as your Web Hosting provider.
WHMCS V4.1 Stable Released
Posted on 10/01/2009
The folks over at WHMCS have been kind enough to release their latest WHMCS build which sports many bug fixes and new features. I would recommend that you review these features and Reseller Hosting accounts can download the latest download available in our Downloads sections. If you are upgrading, ensure you read what has changed by visiting http://wiki.whmcs.com/Version_4.1_Release_Notes.
Feature Highlights
Server Groups – designed for web hosts who want to designate specific packages going to specific servers, groups now allow you to define that for example hosting plan A can be installed on servers 1, 2 & 3, whilst hosting plan B can be installed on servers 3, 4 & 5 with options to assign new accounts until the default server is full or in a round-robin fashion to the least used server.
Disk Space & Bandwidth Overage Billing – initially supported for cPanel, DirectAdmin & Plesk, you can now specify soft limits for disk and bandwidth with the packages you sell and WHMCS will then bill users for any amount used in excess of that. Usage stats are imported from the control panels API and charges are calculated on the last day of each month with the option to be invoiced immediately or added to the users next invoice.
Configurable Options – now have the ability to hide options and sub-options from the client area order form while leaving them enabled for legacy use on existing clients accounts. Also added is the ability to set a minimum required quantity and maximum allowed value for quantity based option types.
Client Files – you can now upload individual files to users’ accounts, with the ability for them to be admin only or accessible to the client also. Files the client is allowed to see are then shown in the client area for them to download. This can be used for things like contracts, signed agreements, and anything else you need to store!
Additional Mass Mail Filter Options – the mass mail filter options have been extended to include client groups, language and custom fields. The custom field filters mean you can now easily create a “Subscribe to Newsletter” and/or “Subscribe to Notifications” checkbox in order to send mailings only to those users who have agreed to them. And the ability to select multiple criteria at a time allow for more fine tuned emailing to a wider range of clients in one go.
Custom Field Descriptions – now you can add a description to your custom fields in order to advise the user on how or what should be entered into the field.
Bulk Pricing Update Utility – this is a new addon utility which allows you to make mass updates to existing clients products, services, addons and/or domains pricing for their next invoices.
Addon Auto Activation & Welcome Emails – now have the ability to set welcome emails for addons which can be automatically sent on payment and a hook point for activation which allows you to add your own code for provisioning
Additional API Functions – Lots of new API calls have been added providing data retrieval methods for remote apps and there is now a choice of 2 response types, name/value pairs as previously and XML. New Modules
- Dot.TK
- Hexonet
- Cloudmin
- InterWorx (Update)
- Moneris
- TrustCommerce
- PSIGate Refunds
- Payflow Pro SDK Update
Admin Usability Enhancements
- Invoice Items Preview – from the admin area invoice lists you can now preview the line items of those invoices simply by clicking the total amount thanks to a fancy ajax tool!
- Cancel & Refund Order Button – a new order action which automates refunding of the invoice and cancelling of the order including termination of any automatically provisioned services in a single automated action – a real time saver!
- Intelligent Search CC Last Four – entering the last 4 digits of a credit card into intelligent search will now locate the user that card belongs to
- Add Transaction as Credit – added a checkbox when entering transactions to define if the transaction amount should be added to the clients credit balance as pre-payment thus saving a step and making it easier to do
- Client Balance Statement – a new report has been setup which gives an account register overview for a client totalling debits and credits for the clients account accessible from the Client Summary page of any client
- My Notes on All Pages – you can now view your personal admin notes from any page and make changes (previously shown on the admin homepage only)
- Activity Log Filter – can now search the activity log to locate events and actions more easily
- Enom SSL Resend – the enom SSL module has now had a resend configuration email button added to be able to resend it on request for previously ordered certificates
- Cleanup Utilities – added attachment cleanup option to remove old attachments from tickets
Support Ticketing
- View Ticket Admin Template – the admin view ticket page is now templated allowing you to completely customise the layout & data shown for tickets making it work exactly the way you want.
- Support Tickets CC – individual tickets can now have additional email addresses entered for where replies should be CC’d to and replies only go to the client and contact that opened the ticket, not all contacts
- Merge With Another Ticket – you can now enter a Ticket ID when viewing a ticket to merge with instead of having to locate and select both in the same list
- Support Ticket Pipe Replies Only – a new option has been added to departments to enable piping of replies to tickets but disallow opening of tickets by email and thus require opening from the client area – a great way to eliminate spam!
- Support Ticket Reply Email Logging – added the ability to disable saving of email messages for ticket replies (as they just duplicate the ticket itself)
Client Area Enhancements
- Client Area My Details Update Confirmations – Now a green successful confirmation message shows when a client submits a change. Previously, it has shown a red error box for failure but no confirmation on success.
- Password Reset Process – the reset process will now ask the user for their account security question response if set before first sending a confirmation to their email address with a link which needs to be followed to authorize the request when a new password is then generated and emailed to the user
- Announcements Pagination – the announcement page will now display 10 announcements per page with links to move forward and back between the pages.
Miscellaneous
- Credit Card Handling – new options have been added to disable credit card storage for those who want to process payments and discard the card information rather than storing for automated rebilling in future aswell as an option you can enable to allow the customer to choose whether their card is saved
- MD5 Passwords Switch – a new option has been added to allow you to choose if clients passwords should be MD5 encrypted (default) or encrypted using a reversible algorithm so staff can view the password
- Direct Order Link Preset Selections – it is now possible to pass preset selections and values for the billing cycle, configurable options, addons and/or custom fields defined on a product in the direct order links
- Shopping Cart – the product configuration step will now be skipped unless there is at least 1 selectable option for the user to choose from (ie. One time, free, one billing cycle items)
- Affiliates Stats – new statistics for commissions awaiting the maturation period, total sales and conversion rate %age along with the ability for admins to review pending commissions and the date when they are due to clear from the admin interface.
- PDF Attachments – will now send with all invoice related email templates and not just creation and payment confirmations
- Late Fees – now apply percentage based fees to the balance remaining due rather than the invoice total
- To-Do List Mass Actions – Toggle all checkbox added to the To-Do list to enable mass assignment and completion of tasks
- New API Calls & Hooks – Many more API calls have been added in addition to an XML response method for API calls
- Session IP Validation – an option to turn this off has been added for those using dynamic IPs
- PDF Batch – added a new filter by option to define if the date range for the download is for date created, due or paid
- Updated TCPDF class – to latest version
- Reports Row Colours – the reporting engine now supports row colours passed in to highlight important rows of interest
- Various other usability improvements
Bug Fixes
- Fix to default payment method selection when primary gateway option is disabled for product group
- Fixed action hooks not passing through name/value pairs
- Tax shown during order process even when logged in as tax exempt
- Use own domain allowing through blank TLD
- Gateway Log result filter not showing all options
- Block existing domains only should block items of the same type
- Monthly Affiliate Report emails wrong colspan for no referrals message
- Client summary invoices balance doesn’t take into account refunds
- Upgrade process updated to use the active order template rather than cart
- Stop support ticket billing entry being cleared on every field click
- Don’t let upgrade orders be ordered when there’s an open invoice
- Taxes always being applied to upgrades regardless of product settings
- Client currency wasn’t saving if register_globals were enabled
- Client area domain renew was allowing renewal orders for TLDs without pricing configured
- Dedicated IPs assigned by cpanel module weren’t being saved
- Card Expiry Notices & Removal going out a month earlier than they should
- CSV export files updated to strip commas from field values
- Server revenue forecast report modified to convert all values to base currency
- Client apply credit to invoice not taking into account partial payments on balance checking
- Google Checkout fee logging updated for new pricing structure
- Added additional default TLD specific domain length requirement checks
Server Migration Schedule
Posted on 09/26/2009
We have defined a time-frame for when we will be starting our migration process. We will begin the process Sunday, September 27th at midnight. The process should be completed by early Monday morning and we do anticipate downtime of services during the move as we will be transferring over your IP addresses to the new server. There is no estimated time for how long the services will be unreachable, but we will be working diligently to ensure services are restored promptly!
As always we welcome clients to ask questions by contacting us directly. Please feel free to email support@allurehost.com with any feedback. Also, we ask that clients using any dynamic software that writes to a database turn the software off if at all possible. This will ensure that your database is up-to-date after the migration has been successfully completed.
Server Upgrades & Migration
Posted on 09/22/2009
AllureHost is always making strives to increase our performance both in customer service and server reliability. This week we will be making hardware upgrades to our services. We will be purchasing a more powerful server which will be used to house our accounts. This post will attempt to explain the specific changes and what this means for you.
What will we be upgrading to?
We are upgrading to the best of the best. We currently house our accounts on servers with Core 2 Quad processers with 4 GB of RAM and RAID-1 configured hard drives. This setup has served us well, but we have outgrown that specification and are looking to expand our performance. Our new configuration will feature the following:
Processor: Intel Dual Xeon Harpertown E5420 (2.50GHZ 12MB Cache) – 8 CPU’s
Memory: 8GB of DDR ECC Registered RAM
Hard Drives: 4×250GB 7.2k RPM SATAII 16MB Cache with RAID-10 Configuration
All other aspects of our hosting will remain the same, all accounts will keep their RVSkin, Softaculous, RVSiteBuilder, and R1Soft features.
When will be upgrading and migrating?
We have already purchased the necessary hardware and are working to have it properly configured to match our current setup. This will ensure the migration will be seamless. We have not specified a move date, but a second post will be made with the specific timeline for this migration work. All clients will have proper notification before any changes are made that can effect the uptime of all accounts. We expect to begin the migration by weeks end.
Speaking of downtime, will there be any?
We expect there to be a few moments of downtime during this process as we will be migrating the IPs to the new server to keep clients from having to make any DNS/nameserver alterations during this process. We will notify you the second we have a finalized timeline for this migration and when we will expect downtime.
What do our clients need to do?
The best thing to do is make sure that you have backups of all your data for your own records and ensure that any dynamic applications running are in a closed state so that no MySQL database alterations are made during the move. This will ensure that all client data will be up to date.
As always we will keep all clients properly informed of progress and timelines so they are aware of everything surrounding this move. If anyone has any questions, feedback, or concerns we ask that you please email or submit a ticket to the Support Department. Please be on the lookout for our follow-up post.
WHMCS 4.0.0 Stable Released
Posted on 05/05/2009
- Multi-currency support including ability to set prices in each currency, auto update currency rates via cron, option to set per gateway if passed actual amount or converted to a specific currency for processing, financial report updates
- Billable items feature which enables adding of entries to bill with future invoices, on future dates or recur on custom cycles for preset time periods
- Ability to force the generation of an invoice for a products renewal due outside of the invoice date range
- Refund entry ability for all invoices regardless of whether the gateway module supports it with option to run gateway module automation if available
- Enhanced admin order process to show custom field & configurable option values for selected product during order removing the extra step to configure later
- Ability to add a transaction where payment amount applies to multiple invoices
- Ability to setup and assign clients to groups which differentiate clients in lists and allow applying of blanket discounts to all orders by users of that group and to override auto suspensions/terminations
- Option to skip fraud check for existing clients with an already active order thereby always allowing additional orders through
- Ability to generate an invoice or add a billing item when replying to a support ticket in order to bill for work carried out
- Support for multiple attachments per support ticket reply
- Ability to assign knowledgebase articles to multiple categories
- Admin area templated header/footer with ability to set template per admin
- New and improved action hook functionality with more hook points and flexibility for distributing hooks as independent files
- Batch PDF invoice download generator with criteria of client, date range & status
- Added cPanel module setting to setup ns1 & ns2 nameservers for reseller accounts automatically
- Update to cPanel configurable package addon to support automated upgrades & downgrades of options
- Enhanced HyperVM module to retrieve IP during setup and store into a custom field for use in email templates and client area display
- Added setting to cpanel module to allow auto prefixing of server username to packages allowing automation across multiple reseller account servers using the same packages
- Enhanced PayPal module to include additional products, addons & domains in recurring subscription amount
- Auto release module included by default for auto activation of products with no module
- Added security questions to allow proving identity of client accounts
- Added password strength testing to all client area password fields with the ability to set a minimum required level for acceptance
AllureHost is on Twitter!
Posted on 05/05/2009
AllureHost Replaces Apache with LiteSpeed Web Server on Entire Fleet of Severs
Posted on 05/05/2009
WHMCS 3.8.2 Patch Available
Posted on 04/08/2009
- System SSL URL not being passed to templates when set
- Unable to delete line items/options in configurable options & quotes
- Contact form email not showing users email address when sent using SMTP
- Sorting by payment method on orders page returns an error
- Validation loses field values when creating new support ticket in the admin area
- Update for .eu WHOIS server available response change and other minor changes
- Open Ticket quick link in actions panel on client summary page not auto selecting client
- Product upgrade options listing not using the sort order defined in the product config
- Prorata billing calculations always being done based on 30 days in a month rather than actual days
- Mass Mail option to send emails only once per customer and not for every matching product
- Domain renewal reminder notices being addressed incorrectly in some circumstances
- Addons always being set to not apply tax after ordering
- Commas in support ticket urls causing auto linking to end prematurely
- Fixed bug in capture payment API function
Switching to LiteSpeed!
Posted on 03/04/2009
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